Welcome to the Heritage Touch Creation Help Center.
This page provides clear answers to common questions about ordering, shipping, returns, custom creations, and general platform use. Our goal is to make your experience smooth, transparent, and enjoyable.

If you need direct assistance, please contact us at info@hertiagetouchcreation.com 

Ordering Process

How do I place an order?
  1. Browse the Heritage Touch Creation marketplace.
  2. Select your desired product and review the description carefully.
  3. Add the item to your cart.
  4. Proceed to checkout and complete payment using the available payment options.
  5. You will receive an order confirmation email once payment is successful.
Can I modify or cancel my order?

Orders can only be modified or cancelled before they are processed for shipment.
Please contact info@hertiagetouchcreation.com  as soon as possible with your order details.

Shipping & Delivery

Where do you ship to?

Heritage Touch Creation ships within Ghana and internationally, depending on the seller and product type.

How long does delivery take?

Delivery timelines vary based on:

  • Your location
  • The nature of the product (ready-made or custom)
  • The shipping method selected

Estimated delivery times are displayed during checkout.

How can I track my order?

Once your order is shipped, tracking details will be sent to your registered email address where applicable.

Returns & Refunds

What is your return policy?

Returns are accepted only if:

  • The item arrives damaged or defective
  • The item received does not match the order

Return requests must be submitted within the specified timeframe stated on the product page.

How do refunds work?

Approved refunds are processed back to the original payment method after inspection.
Processing times may vary depending on payment providers.

For return or refund inquiries, contact info@hertiagetouchcreation.com 

Custom Orders

Do you accept custom or made-to-order items?

Yes. Many artisans on Heritage Touch Creation offer custom creations.

How do custom orders work?
  • Custom order details are discussed before confirmation.
  • Production timelines vary based on complexity.
  • Custom items may not be eligible for returns unless damaged or incorrect.

Always review custom order terms before confirming payment.

Need More Help?

If your question is not listed here, please reach out to our support team at
info@hertiagetouchcreation.com
We are happy to assist.

2. Account Deletion / Data Deletion

Page Title (SEO): Account & Data Deletion Policy | Heritage Touch Creation
Primary Keyword: Heritage Touch Creation account deletion
Secondary Keywords: data removal request, user data privacy, delete user account

Account & Data Deletion Policy

Heritage Touch Creation respects your right to control your personal data. This page explains how users can request account deletion and data removal, in line with applicable data protection standards.

How to Request Account Deletion

To request deletion of your Heritage Touch Creation account:

  1. Send an email from your registered email address.
  2. Use the subject line: “Account Deletion Request”.
  3. Include your full name and registered email address.
  4. Send the request to info@hertiagetouchcreation.com 

For security purposes, we may request additional verification before processing your request.

What Happens After Deletion?

Once your request is approved:

  • Your account profile will be permanently deactivated.
  • You will lose access to order history and saved information.
  • Active transactions must be completed before deletion.

Data Removal Timelines

  • Personal data is scheduled for removal within a reasonable processing period after verification.
  • Certain transactional or legal records may be retained where required by law or regulatory obligations.
  • Retained data is securely stored and not used for marketing or profiling.

Important Notes

  • Account deletion is permanent and cannot be reversed.
  • Deleting your account does not automatically cancel pending orders.
  • Sellers and buyers are advised to resolve open transactions before submitting deletion requests.

For all account or data deletion inquiries, contact
info@hertiagetouchcreation.com 

3. Billing Support

Page Title (SEO): Billing & Payment Support | Heritage Touch Creation
Primary Keyword: Heritage Touch Creation billing support
Secondary Keywords: payment issues, transaction errors, settlement support

Billing & Payment Support

The Heritage Touch Creation Billing Support page helps users resolve payment-related concerns quickly and transparently. Whether you are a buyer or a creator, this section outlines how billing issues are handled.

For billing assistance, contact info@hertiagetouchcreation.com 

Payment Issues

What payment methods are supported?

Available payment methods are displayed at checkout and may vary based on location.

Why was my payment declined?

Payment failures can occur due to:

  • Insufficient funds
  • Incorrect payment details
  • Bank or payment provider restrictions
  • Network or system interruptions

Please confirm your payment details or contact your bank if issues persist.

Failed or Duplicate Transactions

What should I do if my payment fails?

If a payment fails:

  • No charge is completed in most cases.
  • You may retry the payment using a valid method.
I was charged twice. What should I do?

If you notice a duplicate charge:

Duplicate transactions are reviewed and resolved after verification.

Settlement & Payout Queries (For Creators)

Creators may contact billing support for:

  • Payout delays
  • Settlement confirmations
  • Transaction history clarification

Settlement timelines depend on payment processors and internal verification procedures.

Need Billing Assistance?

For all billing, transaction, or settlement-related questions, contact
info@hertiagetouchcreation.com 

Our team is committed to handling billing matters securely and efficiently.