Heritage Touch Creation is committed to delivering authentic, handcrafted artworks and creative supplies with care, transparency, and respect for the unique nature of handmade goods. This Shipping & Returns Policy explains how orders are processed, shipped, and handled if returns are required.

Shipping Information

Shipping Regions

Heritage Touch Creation ships products to customers within Ghana and to selected international destinations. Availability of international shipping may vary depending on the product type, size, and destination country.

Customers will be informed during checkout if their location is eligible for delivery.

Processing & Dispatch Time
  • Orders are typically processed within 2–5 business days after payment confirmation.
  • Handmade and custom items may require additional preparation time, depending on the artisan and design complexity.
  • Customers will receive an order confirmation once processing begins.
Estimated Delivery Timelines

Delivery times are estimates and may vary due to location, courier services, or customs clearance (for international orders).

  • Domestic (Ghana): 2–7 business days
  • International: 7–21 business days, depending on destination and customs procedures

Delays caused by external factors such as courier disruptions, weather conditions, or customs authorities are beyond our control.

Packaging & Handling of Handmade Goods

Every item sold on Heritage Touch Creation is carefully packaged to protect its quality and artistic integrity.

  • Fragile artworks are securely wrapped using protective materials
  • Handmade and cultural items are packed with care to prevent damage during transit
  • Eco-conscious packaging may be used where possible without compromising product safety

Despite careful handling, slight variations or imperfections are natural characteristics of handcrafted products and do not qualify as defects.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery destination
  • Product size and weight
  • Selected shipping method

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

Returns & Refunds Policy

Return Eligibility

Due to the handcrafted and artistic nature of our products, return eligibility is limited.

Eligible returns may include:

  • Items received in a damaged condition
  • Incorrect items received due to fulfillment errors

To be eligible for a return:

  • The request must be made within 7 days of delivery
  • The item must be unused and in its original packaging
  • Proof of purchase and clear evidence (photos where applicable) must be provided
Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized artworks
  • Commissioned art pieces
  • Digital products or downloadable content
  • Items damaged due to misuse, mishandling, or normal wear

These exclusions exist to protect artisans and respect the unique nature of custom creative work.

Return Process

To request a return, customers must contact our support team before sending any item back.

Email for shipping and delivery issues:
📧 info@hertiagetouchcreation.com 

Include the following details:

  • Order number
  • Reason for return
  • Clear photos (if applicable)

Unauthorized returns will not be accepted.

Refunds
  • Approved refunds will be processed after the returned item is received and inspected.
  • Refunds are issued using the original payment method.
  • Shipping fees are non-refundable unless the return is due to an error by Heritage Touch Creation.

Refund processing times may vary depending on payment providers.

Damaged or Lost Shipments

If your order arrives damaged or appears lost in transit, contact us immediately at:

 info@hertiagetouchcreation.com 

We will work with the courier and artisan to resolve the issue fairly and efficiently.

Policy Updates

Heritage Touch Creation reserves the right to update this Shipping & Returns Policy at any time to reflect operational, legal, or regulatory changes. Updates will be published on this page.

Heritage Touch Creation
Preserving culture. Supporting creators. Delivering authentic craftsmanship worldwide.